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On-site IT Service Delivery Engineer (m/f)

We're now hiring On-site IT Service Delivery Engineer to join our team in Zenica!

On-site IT Service Delivery Engineer (m/f) - Zenica

Functional responsibilities:

• Provides administration and maintenance of IT hardware and software in production in conjunction with the central IT Service Delivery team.
• Provides additional support for all applications and technologies that are site, or country specific, in conjunction with the central IT Service Delivery & Development teams.
• Executes deployment of IT solutions in their geography according to specifications and procedures from global IT Service Deliver, IT Architects or IT Bid team, generally as part of a project lead by a project manager
• Coordinate, under a designated control from the central IT Service Delivery SSC, to ensure compliance with the Organization's IT standards, policies; ensure the application of hardware and software security standards and procedures in accordance with organizational policy.
• Participates in the operation and maintenance of departmental/cluster production and administrative applications.
• Apply security policies, participate in the implementation of measures defined for this purpose and monitor compliance therewith.
• Monitor and assist when necessary to ensure effective co-ordination of first-line and corporate and global IT Service Delivery services to users.
• Maintain close working relations with representatives of Contractors and Technology partners for new service/equipment quotes (working with IT Procurement), after sales licenses and warranty support.
• Provide support to users, incident resolution and advice on the correct use of the system following submission of a ticket into ServiceNow.
• Recover damaged or eliminated files from local desktop or laptop PC’s implementing preventive action in turn.
• Maintain documentation for site infrastructure as part of the Configuration Management process and client/campaign technical infrastructure in conjonction with the TAM.
• Perform other IT related duties as required.

Professional qualifications/Specific knowledge

• Minimum studies: Diploma or advanced vocational training in Information Technology is an advantage.
• Specific training and/or work experience in Networks and Communications is an asset.
• Experience in administration and maintenance of IT infrastructure, e.g. workstations, laptops, servers, cabling and racking, backup and recovery system management, HW/SW inventory.
• Experience in HW/SW installation.
• Good understanding of data network technologies, digital and IP telephony.
• Advanced knowledge of MS Office applications.
• Good knowledge of Service Desk, Incident Management or another problem reporting tool for help desk operations.
• Good knowledge of MS Windows operating systems and standard services such as, DHCP, DNS & WINS.
• Google Apps: Intermediate level.
• E-mail Communication: Intermediate level.
• Operating Systems - Intermediate/High level.
• English: B1/B2
• Networks and Communications: Intermediate level
• Periphery devices and components: High level.
• Databases - Intermediate level.

Does this sound interesting!? Then we’d love to hear from you!

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Izvor: MojPosao.ba