Poslovi - Oglas za posao

Customer support agent (m/f)

EPTI d.o.o

JOB DESCRIPTION

WORKPLACE DESCRIPTION

• Receiving and processing customer support requests
• Direct communication with users of the online store via phone, email, social networks and chat
• Direct communication with sellers who sell through the online store
• Direct communication with the development team (engineers, business analysts, testers)
• Responding to inquiries about orders and terms of sale and delivery
• Answering queries about how the system works
• Reproduction and documentation of reported irregularities

MANDATORY CONDITIONS

• Computer literacy - good computer skills
• Fluent oral and written communication in English, Bosnian, Croatian and Serbian
• Readiness for further learning and development

ADVANTAGE

• Experience working with online customer support tools (ticketing systems)
• Experience working with digital text editors (Google Docs, MS Office Word)
• Experience in writing user manuals
• Experience in user education
• Additional languages

Applications for this position should be sent via LINK.

Izvor: MojPosao.ba